At Merona, we respect the privacy of our users and customers. This Privacy Policy outlines the information we collect, how it is used, and the rights users have over their personal data.
Information We Collect
Merona collects data to operate effectively and provide you the best experiences with our products and services.
Information provided directly by you:
- Contact details, such as name, email address, postal address, and phone number for creating an account, placing orders, and managing your profile.
- Payment information like credit card numbers, security codes, and billing address to process transactions.
- Communications with our customer service team regarding orders, products, services, and inquiries.
- Information submitted in user feedback forms, surveys, contests, or promotions.
Information collected automatically:
- Site visitor data through cookies like IP address, browser type, operating system, referral URLs, device information, and access times.
- Location data if you enable location services on your device. This allows for features like local store inventory lookups.
- Usage information about how you interact with our site, such as pages visited, items viewed, purchases made, and search terms used.
- Information about emails we send you, including open rates and engagement.
How We Use Information
The information Merona collects allows us to:
- Create and manage user accounts
- Process, fulfill, and deliver orders
- Provide customer service and respond to inquiries
- Improve website and shopping experience
- Personalize content and product recommendations
- Notify users about product updates and promotions
- Run contests, sweepstakes, surveys, and other promotions
- Prevent fraudulent transactions and enhance site security
- Perform data analysis and product research
- Comply with legal obligations
We use aggregated, anonymized data for market research and reporting purposes.
Sharing Information
Merona will not share your personal information except in the following circumstances:
- With service providers and partners performing business functions on our behalf like payment processors, shipping vendors, and promotional partners. They are required to protect data consistently with this policy.
- Compliance with legal requirements, court orders, or law enforcement agencies if mandated or permitted by law.
- Protecting Merona, our customers, or the public’s interests, rights, property or safety.
- In case of a merger, acquisition, bankruptcy or other corporate change. We will notify you if your personal information is transferred in such an event.
We do not share or sell personal information to third party advertisers or vendors.
Your Rights and Choices
At Merona, we aim to give you control over your information. You have the right to:
- Access the personal data we hold about you through an account dashboard or by contacting us.
- Amend your personal data if you believe it is incomplete or inaccurate.
- Delete your personal data on request if there is no compelling reason for us to retain it.
- Opt-out of email marketing communications by following the unsubscribe link. You can opt-back in anytime.
- Set your communication preferences for calls, texts, postal mail, and personalized online ads.
- Download your data so you can port it elsewhere.
- Lodge a complaint with your local data protection authority if you feel we have not complied with data protection laws.
If you wish to exercise any of these rights, please contact us via the information below. For security reasons, you may be required to verify your identity.
Security of Information
Merona takes data security seriously, implementing safeguards like:
- Encryption of sensitive personal and payment data both in transit and at rest.
- Secure access controls to limit data exposure on a need-to-know basis.
- Rigorous testing of security measures and scanning for vulnerabilities.
- Ongoing employee privacy and security training.
While we aim to protect your personal information to the fullest extent, no security measures can be 100% secure. We cannot guarantee the complete elimination of risks. Please use discretion when sharing data online.
Retention of Information
Merona retains personal data as long as required to fulfill our legitimate business purposes, contractual obligations, and comply with all applicable laws. We will securely delete your information if retention is no longer necessary.
Cookies and Tracking
Merona and our partners use cookies and similar technologies for functionality, performance, analytics, advertising, and personalization of content. Cookies are small files that websites send to your device to uniquely identify your browser or mobile device. They enable features like:
- Remembering your sign-in details and preferences
- Understanding site usage and campaign effectiveness
- Enabling shopping cart functionality
- Personalizing your experience based on your interactions
Most web browsers allow you to disable cookies and adjust privacy settings. However, disabling cookies may cause certain site features to stop working properly.
We do not use cookies or tracking pixels to target advertising elsewhere online.
Children’s Privacy
Our services are meant for adults. We do not knowingly collect or process any personal data from children under the age of 13 without parental consent. If you believe we may have inadvertently collected information on a child, please contact us so we can promptly remove it.
Links to Other Sites
Our site may contain links enabling you to visit other websites. If you click on one of these links, you will be redirected to that third-party site. We are not responsible for the privacy practices of these external sites. You should review their privacy policies carefully.
International Data Transfers
Merona is based in the United States and we process data globally. By using our services or providing any personal data to us, you expressly consent to the transfer, storage, and processing of your data in the US and any other country where we operate. All data transfers adhere to any applicable laws and secure data transfer mechanisms.
Changes to the Policy
We may occasionally make changes to this Privacy Policy as our services and legal requirements evolve. If significant changes are made, we will prominently post an announcement on our website along with the updated policy. We encourage you to check back periodically to stay informed about our privacy practices.
How to Contact Us
Please feel free to reach out if you have any questions or concerns about this Privacy Policy or how we process your data:
Merona Customer Care
123 Merona Lane
Los Angeles, CA 90036
Phone: 1-800-555-6789
Email: [email protected]
We are committed to working with you to obtain a fair resolution of any issue that arises regarding the use of your personal data. Thank you for being a Merona customer!
